Last updated: October 22, 2026

Returns 

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Contact us to ask about return options and how to start a return.

Return Policy

1. Returns and exchanges are applicable only to select products.  For most products, the standard return window is 3 days.
2. The return policy for any product is subject to change without prior notice.
3. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
4. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Customized products cannot be returned or exchanged
• Return/Exchange requests that are not raised within the return period (within 3 days of purchase) the product would not be accepted.

 

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Contact us if you have questions about whether a specific item can be returned.

Exchanges

Contact us to ask about exchange options before returning your item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Cancellation Policy

In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website

Contact 

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at primitypharmaceutical@gmail.com.